Frequently Asked Questions

About Us

Who is Fundflow Financials, and what services do they offer?

Fundflow Financials is a financial services company that offers savings solutions to individuals and businesses.

What is the interest rate if I save with fundflow Financials?

Fundflow Financials offers 20% interest of total Locked Savings/Financial Savest per Annum

How long has Fundflow Financials been in operation?

Fundflow Financials has been in operation for [3] years.

How much can I potentially save?

You can save starting from 1000 and up, either daily, weekly, or monthly, depending on your savings plan.

What happens if I’m unable to continue saving after starting?

You will forfeit 3.5% of your savings, and the remaining balance will be returned to you.

How can I qualify for the 20% return on capital?

To qualify for the 20% return on your capital, you must meet the following condition:

  • Your account balance or total Savings with FundFlow Financials must reach a minimum of ₦500,000 per annum.
  • Once this threshold is met, you will automatically become eligible to receive a 20% return on your capital at the end of the financial year.

Note: Ensure that your Savings or contributions are up to date to benefit from the higher return rate.

What happens if I do not meet the ₦500,000 threshold?

  •  If your total capital or account balance does not reach ₦500,000 by the end of the financial year, you will still be eligible for a return on your investment. However:
    • You will receive a 10% return on your capital instead of the 20%.

Note: You can continue to grow your capital and aim to meet the ₦500,000 threshold in the following financial year to enjoy the higher return rate.

I made a payment, but my registration failed. What should I do?

  • If you’ve made a payment but your registration was unsuccessful:
    1. Verify that the payment was processed by checking your bank statement or payment confirmation email.
    2. If the payment was deducted but you were unable to complete the registration, please contact our support team with the following details:
      • Payment reference number
      • Date and time of payment
      • Your email or phone number used during registration
    3. Our team will investigate and either complete your registration manually or issue a refund if necessary.

Note: It may take up to 24-48 hours for our support team to resolve the issue. We appreciate your patience during this process.

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Registration

How do I register for an account with Fundflow Financials?

To register, click on the “Locked Saving Account” or “Financial Savest  ” button on the website or Mobile App and fill out the registration form with your personal information and account details. make payment

What information is required to sign up for an account?

You’ll need to provide your name, email address, phone number, and other basic personal and financial information.

Is registration free, or are there any fees involved?

Registration fee for the Locked Saving is N1000 and the Financial Savest is free

I forgot my password. How can I reset it?

If you’ve forgotten your password, follow these steps to reset it:

    1. Open the FundFlow Financials app or website.
    2. Click on the “Forgot Password” link on the login page.
    3. Enter your registered email address.
    4. You will receive a link  via email . Follow the instructions provided to reset your password.
    5. Once reset, log in with your new password.

Note: If you do not receive the email , check your spam or junk folder. If the problem persists, please contact our support team for assistance.

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Payment

What payment methods does Fundflow Financials accept?

Fundflow Financials accepts various payment methods, including credit/debit cards, bank transfers, and e-wallets.

Are my payments secure and protected?

Yes, payments are processed through a secure and encrypted gateway to ensure protection.

How do I make a deposit to my account?

Log in to your account, navigate to the “Deposit” section, and follow the instructions to make a deposit

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General

What types of financial investments and savings options are available through Fundflow Financials?

Fundflow Financials offers a range of investment and savings products, including Financial Investment, and high-yield interest savings accounts.

What are the benefits of using Fundflow Financials for my financial needs?

Benefits include competitive returns, flexible investment options, and personalized customer support.

Is Fundflow Financials a reputable and trustworthy company?

Yes, Fundflow Financials is a reputable company that adheres to strict regulatory standards and prioritizes client security and satisfaction.

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Withdrawals

How do I withdraw my money after saving or investing for the agreed time?

Withdrawing your money after the agreed saving or investment period is simple. Follow these steps:

  1. Log in to Your Account: Access your account on our platform using your username and password.
  2. Navigate to Withdrawals: Go to the ‘Withdrawals’ section, which you can usually find in the main menu or under ‘Account’ options.
  3. Select Your Savings/Investment: Choose the specific savings plan or investment from which you wish to withdraw funds.
  4. Enter Withdrawal Details: Input the amount you wish to withdraw and provide any other required details, such as your bank account information if it’s your first time withdrawing.
  5. Withdrawal Details: Your withdrawal details must match your registration details
  6. Confirm the Withdrawal: Review the details and confirm your withdrawal request.
  7. Wait for Processing: Your withdrawal request will be processed, and the funds will be transferred to your designated bank account. The processing time may vary, but it typically takes [ 1-3 business days].

If you encounter any issues or have further questions, please contact our customer support team for assistance.

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Security

How does Fundflow Financials protect my personal and financial information?

The company uses advanced security measures, including encryption, firewalls, and secure servers, to safeguard client data.

Is the website and platform secure (HTTPS, SSL encryption, etc.)?

Yes, the website and platform are secure and protected with HTTPS and SSL encryption.

What measures are in place to prevent fraud and unauthorized transactions?

Fundflow Financials has robust fraud detection and prevention systems in place, including two-factor authentication and regular security audits.

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Support

How do I contact Fundflow Financials’ customer support team?

You can reach the support team through email, phone call and chat

What are the available support channels (email, phone, etc.)?

Support channels include Email ([contact@fundflowfinancials.com]),

Phone ([

  • +234 07052312919
  • +234 07072753411

]).

 

What are the support team’s operating hours and response times?

– The support team is available [9am – 5pm] ,mondays – fridays and responds to inquiries within [24 – 48rs].

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Account Deactivation

How do i delete my account on Fundflow Financials?

Log in to your account if you are not already logged in.
Navigate to the “Delete Account” section in your profile click SEE MORE
Follow the prompts to delete your account.
If you have any questions or need further assistance, feel free to contact our support team.

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Need help? We’re always here for you